We offer exchanges only. Refunds and store credits are not available.

If you wish to exchange an item, please note that our Cash on Delivery (COD) policy still applies. Any delivery or exchange shipping fees will be charged accordingly.

We kindly encourage you to review all product details — including size, color, and specifications — carefully before placing your order to help avoid unnecessary exchanges.

Your satisfaction means a great deal to us, and we are committed to making every exchange process as seamless, fair, and transparent as possible.

Eligibility: Items must be unused and returned in their original packaging.

Time Frame: Exchanges must be requested within 3 days of receiving your order.

Conditions: Proof of purchase is required. Final sale items are not eligible for exchange.

Process: To request an exchange, please contact us via email at e-store@allotus.jo with your order number and details of the item you wish to exchange.